Why isn't my QR code scanning?

Some network SSIDs may create "information dense" QR codes that make it difficult for the Coop Cam to scan. In these cases, we found increasing the white negative space around the QR helps the camera's ability to autofocus. On some smaller mobile phones, the QR code may be close, or on the edge of screen's frame, causing the camera to attempt to focus on the environment behind the phone.

General tips and tricks when pairing your camera:

• Setup your cameras indoors, near your WiFi router
• It's not necessary to create a physically larger or smaller QR code, instead, create a larger negative space, like a solid white or similar high contrast non-transparent color around the QR code.
• For most mobile devices, point the Coop Cam about 6-8 inches away from your phone's display.
• If it's still not scanning, we recommend sending the QR code to your email. Open the email from a desktop, laptop, or iPad, and casually point the camera at the screen. This method works well because the body of the email naturally creates a large enough negative space, while the screen itself blocks the environment behind it.
• You may just need to back up! The physical size of the QR depends on the type of device it was created on, so don't be afraid to move 1-2ft back, especially if you're using an enlarged image.

To save or send the QR code, tap the share button to launch the share sheet for easier manipulation.

If you did face issues when pairing your camera, please reach out to help@coop.farm. We're actively working on improving this experience, so any additional details are greatly appreciated.