Why is my camera offline?

Learn tips to help troubleshoot your wifi when one or more of your Coop Cams are offline.

• How can I change my WiFi network?
• Fixing Your Coop Cam’s Internet Connection

Reasons your camera may be offline

• Your device's internal battery may need to be recharged.
• The verified email used to register the camera does not match the email used to access the camera.
• You recently changed to your wifi network, wifi password, or internet service provider (ISP).
• Your device may be too far from your wifi router.
• You moved to a new location.
• Your location's internet may not be working, or your internet service provider is experiencing high traffic.

Things to try

• Confirm the camera is powered on. To turn the camera on, long press the power button until you hear a chime with rising notes, indicating the camera has powered on.
• Recharge the battery
• Send a message to help@coop.farm