Fixing Your Coop Cam’s Internet Connection

There are a number of reasons why your Coop device may have a poor internet connection. Here are some tips to help.

Check your Coop device’s internet connection

1. Open the Coop app to the main dashboard.
2. Tap the gear icon (⚙️) on the device you want to access
3. Under Status, look for Signal Strength

The lower the number, the stronger the connection.

If your signal is poor, this can be caused by the distance between the router and your Coop device, the layout of your home, or interference caused by other devices (TVs, games consoles, etc.) or materials in your home such as stucco, brick, metal, large mirrors or glass doors.

Check your location’s wifi internet speed

Internet speed is how fast your wifi network uploads and downloads. If either or both are too slow, your Coop app may not be able to process actions from your Coop devices fast enough.

1. Position yourself near your wifi router.
2. Make sure you are on the same wifi network as your Coop device.
3. Open a web browser on your mobile device or computer.
4. Test your wifi connection at speedtest.net.

Most common causes for connection errors

• Your Coop device may be too far from your wifi router.
• Physical obstruction may be reducing wifi signal strength.
  • Heavy duty walls and floors made of concrete, brick, or metal
  • Large household objects such as fish tanks, bookcases, or mirrors
  • Large glass windows
  • Large metal objects like home appliances
• Your mobile device has a low signal or poor connection.
• Your home wifi connection is poor (or your internet service provider is experiencing high traffic).
• Too many devices on your network.

Improving your internet connection