Shipping & Delivery FAQs

Below are answers to frequently asked questions about our shipping and delivery process with UPS Ground. These FAQs cover common inquiries about order adjustments, shipping times, tracking, and troubleshooting.

Frequently Asked Questions (FAQ)

1. Can I request expedited shipping after placing my order?

   • Once an order is placed, it may not be possible to adjust the shipping method, but please reach out to help@coop.farm. If your order hasn’t shipped, we’ll do our best to accommodate expedited UPS options.

     What should I do if UPS tracking shows “Delivered,” but I haven’t received my package?

   • Start by checking your property, alternate delivery spots, and asking neighbors. UPS can provide further delivery details if needed. If you’re unable to locate the package, contact us for assistance.

     Why does my order arrive in multiple boxes?

   • To ensure safe transport, large or heavy items may ship in multiple boxes through UPS Ground. Each box has its own tracking number, which may result in boxes arriving on different days.

     How do I report a missing or damaged item?

   • Complete our Missing Items Form on our website or email us at help@coop.farm with your order details, and we’ll work with UPS to resolve the issue quickly.

     Do you offer international shipping?

   • We currently ship only within the contiguous U.S. through UPS Ground, but we’re exploring international shipping options for future availability.

     Can I change my shipping address after placing an order?

   • Due to fast processing times, address changes may not be possible once an order is placed. Please contact us immediately at help@coop.farm, and we’ll try to assist if the order hasn’t yet shipped.