My camera won't turn on after charging

Sounds like: “It's fully charged but still dead”

This is the #1 camera question we get, and it's usually a quick fix. For security, a camera that ran out of battery stays off after charging until you turn it back on yourself.

Try this

Charge it on a regular wall charger, not the solar panel, until the light turns green. Yellow or orange means it's still charging; a full charge can take 5–10 hours.
Press and hold the power button until you hear the rising chime. That's the camera turning back on.
Wait a few minutes and check that it shows up in the app before putting it back in the coop.
Never turns green? Check the charging port for dust, and try a spare cable and wall adapter if you have one.

💡 Good to know: Make it a habit: every time you charge a camera, turn it on before it goes back outside.

Still stuck?

Still won't turn on? It may be the battery, and we'll look at a replacement. Send us:

A photo of the serial number sticker on the bottom of the camera
A photo or short video of the light while it's plugged in
Your order number, about how old the camera is, and your shipping address

Just message us with those and a real person on the Coop team will take it from there. Thank you for being part of our flock! 🐔