My camera is offline or won't go live

Sounds like: “Unable to fetch camera” or stuck on idle

⚠️ Don't delete or re-add the camera. It's still linked to your account, and removing it makes it much harder to restore.

Try this

Bring it inside and charge it on a regular wall charger until the light turns green.
Press and hold the power button until you hear the rising chime. A camera that drained all the way won't turn itself back on after charging.
Wait a few minutes, then check the app.
Make sure the camera is on your 2.4GHz WiFi. The cameras don't work on 5GHz.

💡 Good to know: Still getting recordings or alerts? Then the camera is online and only live view is failing. Try live view with your phone's WiFi turned off (on cellular data) and tell us what happens.

Still stuck?

Still offline? Send us:

A screenshot of what the app shows
What color light is on the camera
A Diagnostic Report: in the Coop app, open the camera's settings → three-dot menu → Send Diagnostic Report

For your privacy, we can't look into your camera until you send the Diagnostic Report.

Just message us with those and a real person on the Coop team will take it from there. Thank you for being part of our flock! 🐔