The solar panel isn't charging my camera

Sounds like: “Even with solar I have to take it down”

Try this

Charge the camera to green on a wall charger and power it on before putting it on solar. Solar keeps a full battery topped up; it can't catch up from empty.
Push the solar cable all the way into the camera. Pass the plug through the rubber cover first, plug it in, then seat the cover.
Make sure the panel gets direct sun most of the day. Shade from trees, a tarp or the coop roof stops it from charging.

Still not charging? Send us:

A photo of the panel, the cable and the camera cover
A Diagnostic Report: in the Coop app, open the camera's settings → three-dot menu → Send Diagnostic Report

For your privacy, we can't look into your camera until you send the Diagnostic Report.

Just message us with those and a real person on the Coop team will take it from there. Thank you for being part of our flock! 🐔