I was charged twice

Sounds like: “I'm paying monthly and yearly”

This usually means a second account picked up its own subscription, often when cameras were set up on another phone or with a different sign-in.

How it works

1. You only ever need one Eggstein+ subscription, whether you have 2 cameras or 200.
2. Message us with every email, phone number or Apple ID you might have used with Coop.
3. We'll cancel the extra subscription and refund the duplicate.

What to send us

• Any emails, phone numbers or Apple IDs you've used with Coop
• A screenshot of the charges, if you have one

Just message us with those and a real person on the Coop team will take it from there. Thank you for being part of our flock! 🐔